Privacy Policy

1. Introduction

TechPrecision Innovations India Pvt. Ltd. ("we", "our", or "us") respects your privacy and is committed to protecting personal information collected through WhatsApp, our website, and other communication channels.

This Privacy Policy explains how we collect, use, store, process, and protect personal information when providing WhatsApp Business messaging services, including integrations with the WhatsApp Business Platform and related APIs.

2. Information We Collect

Depending on your interaction with our services, we may collect the following information:

• Contact information: Name, mobile number, email address, and business contact details.
• WhatsApp information: WhatsApp phone number, profile name, message content, message identifiers, delivery status, and communication timestamps.
• Customer information: Enquiries, service requests, preferences, and information voluntarily provided by you.
• Technical information: API logs, error logs, delivery reports, and technical information needed to operate and troubleshoot our messaging services.
• Consent information: Opt-in records, opt-out requests, subscription status, and communication preferences.

We aim to collect only the information reasonably necessary for the relevant business purpose.

3. How We Use Your Information

We may use your information to:

• Send WhatsApp messages you have requested or authorized.
• Respond to customer enquiries and support requests.
• Share service notifications, updates, and reminders.
• Send promotional messages where appropriate consent and applicable requirements are satisfied.
• Manage authorized contact lists and messaging campaigns.
• Monitor delivery, troubleshoot errors, and improve service reliability.
• Prevent spam, fraud, unauthorized access, and misuse.
• Maintain records required for operational, legal, and compliance purposes.

4. WhatsApp Messaging and Consent

Our messaging services are intended for recipients who have provided the required permission to receive relevant communications. We expect customers who upload or manage contact lists to have the necessary rights and permissions to contact those individuals.

We do not knowingly authorize unsolicited messaging, unlawful marketing, or the misuse of personal information. Messaging activities must comply with applicable laws and WhatsApp Business Platform policies.

You may opt out of promotional communications by replying with STOP, UNSUBSCRIBE, or another supported opt-out request. We will process requests within a reasonable period and retain suppression records where necessary to prevent further unwanted messages.

Message controls and delivery options may vary depending on WhatsApp functionality and applicable platform policies.

5. WhatsApp and Third-Party Services

Our messaging services may use Meta Platforms, Inc., WhatsApp, and associated infrastructure to transmit and process messages.

When you communicate with us through WhatsApp, certain information may be processed by Meta and WhatsApp under their respective terms and privacy policies.

• WhatsApp Privacy Policy
• Meta Privacy Policy

We may also use authorized hosting providers and technical service providers to operate our services, subject to appropriate safeguards and agreements.

6. Sharing of Information

We do not sell personal information to third parties. We may disclose information to:

• Meta, WhatsApp, and messaging infrastructure providers when necessary to deliver messages.
• Authorized service providers supporting hosting, security, and technical operations.
• Legal or regulatory authorities when disclosure is required by law.
• Relevant parties in a business restructuring or transfer, subject to applicable legal requirements.

We do not share personal information with unrelated third parties for their independent marketing purposes without an appropriate legal basis.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, resolve disputes, maintain security, and comply with legal obligations.

Message logs, consent records, opt-out records, and technical logs may be retained for appropriate operational, compliance, and security periods.

When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include access controls, authentication, secure API credentials, encrypted connections where supported, server security controls, and monitoring of system activity.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. International Data Transfers

Our services may involve customers, service providers, or infrastructure located in different countries. Where personal information is transferred internationally, we will take appropriate steps to comply with applicable data protection requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent or opt out of marketing communications.
• Raise concerns about how your personal information is processed.
• Request information about relevant data-processing practices.

Contact us using the details below to submit a privacy request. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our messaging services are not knowingly designed to collect personal information from children in violation of applicable laws. Where parental consent or additional safeguards are legally required, we will take appropriate steps to comply.

12. Third-Party Links and Services

Our messages or website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. We encourage you to review their privacy policies before sharing personal information with them.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our business practices, messaging integrations, technology, or legal requirements. Updates will be published on this page with a revised "Last Updated" date.

14. Contact Information

For questions, privacy requests, or complaints concerning this Privacy Policy or our WhatsApp messaging services, please contact us:

We will review and respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable law.